The details of all FAQs are below.
What Changes Have You Had to Make Due to Coronavirus?
Our preference is to provide everything in the house that we think guests might want. The only exception to this, understandably, is guests personal belongings!
Obviously the safety of our guests and our housekeepers is of the utmost importance.
In order to comply with the “Covid 19 Cleaning Checklist” we have had to temporarily move a lot of home comforts out of the house. Examples of this are:-
- games and DVDs
- duplicate crockery and cutlery
- all foodstuffs (even salt and pepper!)
We are also having to ask guests to strip their beds themselves before they leave and place used bedding and towels in colour coded bin bags.
We will be providing disposable face masks and hand sanitisers in each room for guests. We respectfully ask our guests to comply with whatever requests local businesses make to ensure the safety of their staff.
Please be sure to check if places you plan to visit are open, what their hours are etc. The situation is changing very rapidly and we do not want to run the risk of giving wrong information.
What do we need to bring?
We do our best to make our houses “home from home”. We will send you details of things that will be in the houses such as cling film, foil etc when you arrive. Basically you should be able to walk in with your personal belongings and the usual supermarket shopping and have a great time.
The only bedding that we do not provide is for the travel cot.
Do you accept short breaks at the houses?
We will accept short breaks all year round, even as short as one night on occasion. We will do our best to offer you the best deal we can. However, the price of a short break can seem disproportionately high compared to a full week. This is due to the relatively high cost of the housekeeping.
Can I bring my pets?
Yes – pets are very welcome at both our houses. So far we have only had dogs, cats, hamsters and a rabbit! They are all very welcome. We ask that you do not let your dogs upstairs or on the beds and furniture.
Also, obviously, we ask that you clear up after your pets and dispose of any waste responsibly (not in the regular bins at the houses). There is a ‘red dog waste” bin at the ferry terminal less than a mile from the house.
Do we have to pay a security deposit?
At the moment we do not charge any security deposit. We do understand that things get broken accidentally. All that we ask is that you please tell us about any breakages so that we can make sure everything is in order for the next guests. There simply isn’t time to do a full Inventory check on every changeover. There is a “housekeeping notes” book in the houses where we ask you to make a note of anything that gets broken or is not working.
What if I have to cancel?
We recommend that you take out holiday insurance, as you would for package deals etc which should cover cancellation costs at any time.
In view of all the uncertainty introduced by the coronavirus pandemic we have taken out a new cancellation policy “Master Cancel” which we automatically include with any bookings effective from 1st August 2020.
Under this policy guests can cancel their holiday and get a FULL REFUND if they have to cancel from 60 days to 2 days before the start of their holiday. The reason for the cancellation does not have to be given. Coronavirus is included.
The only exceptions to this are in the event of a nuclear incident or a terrorist act that prevents the holiday proceeding.
Based on experience to date that is pretty unlikely on Skye!!
There are just two of us in four bedroomed house – can you reduce the price?
As we like our houses to be “home from home” there are no doors within the houses that are locked or lockable (except the bathrooms naturally!). Therefore when we rent the house out we rent the whole house. We may be able to offer a small discount as there is less bedding to deal with. After each set of guests leave the whole house gets cleaned irrespective of which rooms have been used.
We are going to a wedding – is it possible to arrive earlier than 4.00pm?
We will always try to help guests with this type of request if we can. On occasion we have allowed guests access at 2.00pm with a commitment that the upstairs will have been fully prepared by that time. After the guests have changed etc & gone off to the event, our housekeepers can then return & finish any outstanding work downstairs. This does cause us some problems and obviously requires significant trust on both sides. A bottle of wine to thank the housekeepers for their extra help is highly recommended!!
We are going to a wedding – will we be able to get taxis?
We have contact details for taxi companies around the island so this should be possible. However we do recommend that you book as far in advance as possible even if you don’t know the exact timings of your day. Let us know what you are looking for & we will do our best to help.
Can we buy food nearby?
There is a very large Co-op in Portree. The nearest is the Co-op supermarket in Broadford which is about 18 miles from The Old Church. There is also a small but very well provisioned store just along from the village itself. It is based at the handy fuel station along with the Post Office counter.
At the Kyle of Lochalsh, just before the Skye Bridge, there is another Co-op which can be useful depending on your route.
Details of the opening hours will be provided before your holiday. Please take care to check these around Bank Holidays.
How will we stop our teenagers from getting bored?
There are many outdoor activities suited for all ages and levels of fitness. Hopefully a change of scene will capture your youngsters imagination and persuade them to venture outside. If all else fails there is Sky TV at the houses, Wi-Fi and a variety of games. Bring your Wii or XBox if you really can’t persuade them that they won’t be bored.
Luckily the Wi-Fi is amazing – far better than home!
Do you offer a discount if we stay two weeks?
We can usually offer a good deal if you choose to stay for a fortnight at either of our houses. It depends exactly what your requirements are. Some guests are happy to stay two weeks without ever setting sight on our housekeepers. Others choose to have clean bedding and towels provided and change the beds themselves. A few guests prefer to go out for the day & have what is effectively a complete changeover. Please let us know your preference and we can offer a discount to suit.
We love “real” coffee – do we need to bring our machine from home?
Both our houses have stainless steel cafetières and a coffee machine that takes ground coffee and does not need filters. Hopefully this will satisfy even the most discerning of you!
Is there any way of listening to music?
We have a selection of Bluetooth devices throughout the house. Each bedroom has a “Revo” radio which can use a blue tooth connection.
The broadband connection is Superfast (its truly amazing!) so it is easy to stream music as well.
We are travelling with an infant and a three year old – what is there at the house?
We provide a travel cot, high chair and two stair gates at the house.
Please note we do NOT provide bedding for the cot.
With sufficient notice we have been able to borrow an additional travel cot and high chair for our guests to use – we do understand the enormous quantity of baby related paraphernalia that is essential when travelling!
What is your normal arrival and departure time?
We ask guests to leave by 10.00am on the day of their departure and we commit to having the house ready for any new guests arriving by 4.00pm. The houses is very large and is cleaned to a very high standard. Six hours to clean the houses throughout, sort out all the linen and towels and resolve minor maintenance items when possible is a significant challenge. We really appreciate the fact that most guests cooperate.
I will be arriving very late – how can I get in?
The house has a combination key guard system which is accessible at any time. We will do our best to leave lights on etc if you will be arriving at night. Full details of how to access the keys will be provided before your holiday.
How can we pay for our holiday?
We can accept payment by debit and credit cards, cheques, bank transfers (preferred) and Paypal. If you are making a very late booking it may be possible to pay cash but we prefer not to do this.
The reason we prefer bank transfers is that we are made to wait 84 days by the card processing company when guests use credit or debit cards. Not very helpful to the cash flow in a small business!